• Visit step 1 of the booking process for information on location, hours, payment methods, languages spoken, brands offered, etc.
• Check our legal notice (available at the bottom of every page) for more details about the site publisher.
• Review our general conditions to learn more about our company and booking terms.

Feel free to contact us for additional information.

Try to avoid busy times, especially on Saturdays between 4 PM and 6:30 PM during school holidays. Inquire with the store for any adjusted hours during these periods.

Contact the store for further details.

If booking is available on the website, our company will make every effort to fulfill it.
However, rental prices may change at any time. Only a completed booking guarantees a fixed rate.

No, the Internet rate is valid only for online reservations.

If you cannot select any dates on the calendar, the store may be closed during that period.
Another possibility is that the site is not yet configured. Please return later to complete your reservation.

Still facing issues? Contact us.

If you rent a "ski" item, poles are included by default.

Whether insurance is available depends on the store and the selected equipment. This option appears in step 3 of your reservation on each eligible item.

If the equipment does not suit your personal information (size, weight, shoe size), it can be changed (depending on availability). To switch equipment based on preference, weather, or physical condition, inquire about the "multi-glide" option (if available at the store). This option is displayed at step 3 of your reservation for each item that can be added to your cart.

Wearing a helmet is strongly recommended. This option is displayed in step 3 of your reservation for each pack that can be added to your cart.

Use a tape measure and wrap it around the widest part of your head. Enter the measurement in CM in the field. If you don’t have this information, enter an approximate value (50 for a small head, 55 for average, 60 for large).

Enter your promo code on the cart page at the bottom. The extra discount will appear in the billing details.

The discount from a promo code applies to the rental total after deducting base, special, and group discounts (if available).

Promo codes have an expiry date.
For example: Code "MAXIPROMO" is valid until 15/12/2025.
If your promo code isn’t applied, contact the store to check its spelling or expiry date.

The group discount, if available at the selected store, is automatically applied to your cart once eligible. Note that this discount may only apply to certain item categories.

Required customization fields are marked with an asterisk (*). These fields are essential for preparing your reservation.

Your cart is saved in your browser's memory. You can delete it anytime by clearing your recent history or traces in your browser settings.

• Ensure that all required customization fields for items and any options are completed. Also, confirm the acceptance checkbox for general conditions.
• All items in your cart must be saved to proceed with validation.
• Try refreshing the page with F5.

If issues persist, contact us.

Payments are processed via the MONEXT Online module. This procedure is fully encrypted and secured with HTTPS.
We do not have access to your bank details as they are only entered on the bank's secure website.

Yes, you will receive a confirmation email from us with your reservation summary and applicable general conditions as an attachment. If you haven’t received it, check your spam or junk mail. Alternatively, your email may have been entered incorrectly; please contact us.

The Payline By MONEXT platform may be temporarily down for maintenance. Wait a few hours and try again. If the issue persists, try another card or contact us for further assistance.

Contact us to request any modification or cancellation before your arrival. See our general conditions (available at the bottom of each site page and attached to your confirmation email) for details.

Interruptions during your stay should be addressed directly with the store per our general conditions (found at the bottom of each site page and attached to your confirmation email).

You do not have a personal account. Please contact us for any changes to your reservation.

A few days after your stay, an automatic email invites you to share feedback on our service.
If unsatisfied with your rental, your comment is forwarded to our company.

Comments are reviewed by our editorial team before publication, which may take up to 10 days. Additionally, avoid inappropriate language or personal information when submitting.

The email might have ended up in your 'Spam' folder, or your email address may have changed. Please contact us to verify your details and resend the invitation.